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Application Support Intern

Dhaka, Bangladesh

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About the RoleKey ResponsibilitiesWho We're Looking ForWhat We're Looking ForQualificationsWhat You'll GainApply Now

About the Role

TulipTech is looking for motivated Application Support Interns / Freshers to join our team, primarily supporting PharmaZ247, our pharmacy management SaaS platform for Bangladesh. This is an entry-level, learning-focused role designed for recent graduates or early-career candidates who want hands-on exposure to real client-facing application support, onboarding, and technical troubleshooting in a live SaaS environment.

You will work under the guidance of senior Application Support / SME staff, gradually taking on more responsibility as you build product knowledge and technical confidence. When PharmaZ247 workload is lighter, you may be assigned tasks on other TulipTech projects, giving you broader exposure across the company's product portfolio. 

Key Responsibilities

Application & Technical Support (Guided)

  • Assist in providing first-line support for PharmaZ247's web-based application under supervision.
  • Help identify and log application-level issues, and learn to determine root causes with mentorship.
  • Use basic front-end knowledge (HTML, CSS, JavaScript) to help investigate simple UI issues.
  • Get exposure to AWS-based infrastructure and cloud troubleshooting basics alongside the DevOps team.
  • Document issues, resolutions, and standard operating procedures in the knowledge base and ticketing system.

Customer Onboarding Support

  • Support senior staff during client onboarding — account setup, user provisioning, and system checks.
  • Help prepare onboarding materials, walkthroughs, and training aids for clients.
  • Sit in on go-live support sessions to learn escalation processes and issue monitoring.
  • Assist with onboarding check-ins and feedback collection.

Client Communication & Learning

  • Respond to routine client queries via email, chat, or ticketing tools under supervision.
  • Build product knowledge of PharmaZ247 and, over time, other TulipTech products.
  • Practice translating technical issues into clear, non-technical language.

Cross-Project Flexibility

  • When PharmaZ247 support volume is low, be assigned tasks on other TulipTech projects to stay productive and gain broader experience.
  • Participate in internal meetings, training sessions, and knowledge-sharing across teams.


Who We're Looking For

This role is built for interns and freshers — prior professional support experience is not required. We're evaluating candidates on potential, attitude, and foundational skills rather than a polished résumé.


What We're Looking For

English Communication:

  • Strong: working proficiency in written and spoken English, able to communicate clearly and professionally with both technical and non-technical stakeholders

IQ & EQ

  • Strong — quick, logical problem-solving (IQ) paired with patience, empathy, and composure when dealing with clients and colleagues (EQ)

Willingness to be Assigned Onsite

  • Essential — must be willing to be deployed to the customer's/client's site location (not a TulipTech office); the company covers all related expenses.

Integrity

  • Essential — non-negotiable

Technical / Science Graduate

  • Strong preference — degree in a technical or science-related field

Analytical Skills

  • Strong — logical, structured approach to problem-solving


Reliability

  • Essential — consistent, dependable, and accountable


Resourceful

  • Able to research, figure things out, and adapt with minimal



Qualifications

Education:

  • Technical or Science-related degree (e.g. Computer Science, IT, Engineering, or related field) — graduates and final-year students welcome

Resourcefulness:  

  • No formal work experience required; personal, academic, or bootcamp coding projects are a strong plus and show initiative

Communication: 

  • Working proficiency in written and spoken English; comfortable communicating with both technical and non-technical people

Mindset:

  • Curious, analytical, and eager to learn; comfortable troubleshooting and asking questions

Onsite Requirement:  

  • Must be willing to be assigned to a customer/client site location. All related expenses are shouldered by the company.

Availability: 

  • Immediate / ASAP start preferred


What You'll Gain

•     Real, hands-on experience supporting a live healthtech SaaS product used by pharmacies.

•     Mentorship from experienced Application Support / SME staff.

•     Exposure across multiple TulipTech products, not just one.

•     A genuine pathway toward a full Application Support / SME role.


Apply Now

Send your CV to cv@tulip-tech.com

Important: Please mention “Application Support Intern” in the email subject line. 

Applications without this subject will be automatically rejected.

Apply Now!